At Antovo, we want our customers to have a positive and transparent shopping experience when purchasing our home organization and storage products.

If you receive a product that is damaged, defective, incorrect, or otherwise qualifies for return under this policy, you may contact us to request a return or refund.

1. 30-Day Return Policy

Customers may request a return within 30 days of delivery.

To begin a return, you must contact Antovo within 30 days from the date your order was delivered. Return requests submitted after this period may not be eligible for acceptance, except where otherwise required by applicable law.

Please do not send a product back without first contacting Antovo and receiving applicable return instructions.

2. Return Eligibility

To qualify for a return, the product should generally:

  • Be returned within the applicable 30-day return period.

  • Be unused and in its original condition.

  • Include the original packaging where reasonably applicable.

  • Include accessories, parts, manuals, and other materials originally supplied with the product.

  • Include proof of purchase or sufficient order information.

Products that have been used, altered, intentionally damaged, or damaged through misuse by the customer may not qualify for a return or refund.

3. Damaged, Defective, or Incorrect Products

Customers should inspect their order after delivery.

If your product arrives damaged, defective, or different from the product you ordered, please contact Antovo as soon as reasonably possible.

When contacting us, please provide:

  • Your order number

  • Your name and contact information

  • A description of the problem

  • Photographs of the product, where appropriate

  • Photographs of damaged packaging, where applicable

We will review the information and provide appropriate instructions.

For an eligible claim involving a product that arrived damaged, defective, or incorrect due to an Antovo or fulfillment error, Antovo will provide an appropriate resolution in accordance with this policy and applicable consumer protection requirements.

4. How to Request a Return

To request a return, contact Antovo using the contact information provided at the bottom of this policy.

Please provide your order number and the reason for the return.

If your return request is approved, we will provide applicable return authorization and instructions, including information about where and how the product should be returned.

Do not send a product to the Return Address without first contacting Antovo and receiving return instructions.

Unauthorized returns may not be accepted or may experience delays in processing.

5. Non-Returnable Items

A product may not qualify for return if:

  • The return request is submitted more than 30 days after delivery.

  • The product has been used beyond what is reasonably necessary to inspect it.

  • The product has been altered or modified.

  • The product has been damaged through customer misuse or improper handling.

  • Important parts or accessories are missing.

  • The product is returned without following the applicable return instructions.

  • The product is otherwise non-returnable where permitted by applicable law.

Any additional product-specific return restrictions, if applicable, should be disclosed before purchase.

6. Return Shipping Costs

If a return is required because the customer received a damaged, defective, or incorrect product due to an Antovo or fulfillment error, Antovo will be responsible for reasonable return shipping costs where applicable.

For eligible returns based on a customer’s change of mind, preference, or other reason not caused by an Antovo error, the customer may be responsible for applicable return shipping costs.

Original shipping charges may be non-refundable for customer-initiated returns unless otherwise stated or required by applicable law.

Any applicable return-shipping instructions will be provided when the return request is approved.

7. Return Inspection

Once an approved return is received, Antovo may inspect the product to confirm that it meets the requirements of this Refund & Returns Policy.

We will review the product’s condition, packaging where applicable, included accessories and components, and the stated reason for the return.

We will notify the customer regarding the outcome of the return review where appropriate.

8. Refunds

If your return is approved after inspection, the applicable refund will generally be issued to the original payment method used for the purchase.

Once Antovo processes an approved refund, additional time may be required for the payment processor, bank, or card issuer to post the funds to your account.

The exact time required for funds to appear may depend on your payment provider or financial institution.

9. Refund Processing Time

Antovo generally aims to review and process an approved refund within 5–10 business days after the approved returned product has been received and inspected.

After the refund is processed by Antovo, your bank, card issuer, or payment provider may require additional time to make the refund visible in your account.

10. Exchanges

If you receive a damaged, defective, or incorrect product and a replacement is appropriate, please contact Antovo.

Replacement or exchange availability may depend on product inventory and the circumstances of the request.

Where an exchange is unavailable, an eligible refund may be provided according to this policy.

11. Order Cancellations

If you wish to cancel an order, please contact Antovo as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or shipping.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, an eligible product may need to be returned according to this Refund & Returns Policy.

12. Consumer Rights

Nothing in this Refund & Returns Policy is intended to exclude, restrict, or limit consumer rights that cannot legally be excluded or limited under applicable law.

Antovo reserves the right to review return and refund requests individually and may refuse requests that do not satisfy this policy, subject to applicable consumer protection requirements.

13. Changes to This Policy

Antovo may update this Refund & Returns Policy when reasonably necessary to reflect changes to our products, fulfillment procedures, business practices, or applicable requirements.

Any updated policy will become effective when posted on the Antovo website unless otherwise stated.

14. Contact Us

If you have questions about a return, refund, damaged product, incorrect order, or cancellation, please contact Antovo using the information below.

Website: https://antovo.us/
Email: Info@antovo.us
Address: 9502 WINCREST DR, BAYTOWN, TX 77523
Phone: xxxxxxxxxx
EIN: 42-3028919
Return Address: 9502 WINCREST DR, BAYTOWN, TX 77523